POSITION:

Q.C Auditor

LOCATION:

Biovail Contract Research

REPORTING TO:

Manager Pre-study

POSITION DESCRIPTION:

• Participates in design of call monitoring formats and quality standards.
• Performs call monitoring and provides trend data to management team.
• Evaluates data entry into the database to ensure accuracy and completion.
• Uses call monitoring data to compile and track performance at team and individual level.
• Provides actionable data to various internal support groups as needed.
• Coordinates and facilitates coaching sessions for call center staff.
• Provides feedback to call center supervisors and manager.
• Prepares and analyzes internal and external quality reports for management staff review.

QUALIFICATIONS & EXPERIENCE:

• The incumbent who possesses knowledge of regulatory requirements pertaining to GCP, applicable GLP, cGMP and ICH is an asset.
• Proficient use of relevant computer software packages in a Windows environment (i.e. MS Word, Excel, PowerPoint) is necessary.
• Good writing and keyboarding skills, and a strong command of the English language.
• Ability to interact with all departments on a professional level
• A minimum of two years of call center customer care experience preferably in a technical environment. Experience in a CRO is an asset.
• Excellent verbal, written and interpersonal skills are required.
• Ability to organize and accommodate for time-constraints, as well as the skills to analyze and resolve problems

Submit your resume to: jobs@biovail.com